Estimated Shipping Times
(These are estimates after our 3–5 business day processing time)

• United States: Varies by the option you select at checkout
• Canada: 7–21 business days
• Everywhere else: 10–24 business days

Address Accuracy & Carrier Compatibility

Please double-check that your shipping address is complete and correct before placing your order. We want your goodies to find their way to you! We're unable to take responsibility for packages that are delayed or undeliverable due to address errors.

Shipping to a PO Box? Be sure to select a USPS option at checkout — private carriers like UPS and FedEx are generally unable to deliver to PO Boxes, and choosing one may result in the package being returned to us.

**If a package comes back to us due to an incompatible shipping method or an address error, the original shipping cost is non-refundable, and any re-shipment fees will be the customer's responsibility.

International Orders

We're so glad to ship worldwide! Please note that shipping costs do not include import duties, customs fees, taxes, or VAT — these are set by your country and are the customer's responsibility. We're unable to control or predict these fees or any delays they may cause.

For example, orders shipped to Canada may be subject to duty fees based on the value of goods and your province. We recommend checking with your local customs or import office before ordering so there are no surprises.

Please also be aware that not all products can be shipped to every country. Certain items may be restricted or prohibited based on your country's import regulations. If your order contains a restricted item, we will remove it before shipment and adjust your total accordingly — we'll do our best to notify you when this happens. To avoid any surprises, we encourage you to check your country's import restrictions before placing your order.

Coupon Codes & Gift Cards

• One coupon code or rewards voucher may be applied per order.
• Marley's Monsters Digital Gift Cards cannot be purchased using a coupon code or rewards voucher.
• Gift cards can be used together with a coupon code or rewards voucher — a nice combo!

Payment Options

We accept all major payment methods at checkout, including Shop Pay, PayPal, Amazon Pay, Google Pay, and Venmo.

Cancellations

Need to cancel? No problem — as long as your order hasn't shipped yet, we can cancel it within 24 hours of purchase. Just email us at customerservice@marleysmonsters.com with your order number and we'll take care of it right away.

Returns

We want you to love your Marley's Monsters products! Items that are unused, unwashed, in their original packaging, and ready for resale may be returned within 30 days of delivery.

A few things to keep in mind:

• Return shipping costs are the buyer's responsibility.
• If your order qualified for reduced-rate shipping, the original shipping cost will be deducted from your refund.
• Refunds are applied to the original payment method.
• Due to health and hygiene considerations, certain personal-use items are non-returnable. If you're unsure whether an item is eligible for return, please email us at customerservice@marleysmonsters.com before placing your order.

Damaged or Missing Items

We're so sorry if something arrived damaged or incomplete! Please report any issues within 48 hours of delivery by emailing customerservice@marleysmonsters.com with your order number and photos of:

• The interior and exterior packaging
• The shipping label
• Your packing slip
• All package contents

This helps us resolve things for you as quickly as possible.