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Shop Policies

Processing time
Our current processing time is 3-5 business days. (not including weekends)
Estimated shipping times
(This is estimated AFTER our 3-5 business day processing time)
United States: Varies by selection at checkout
Canada: 7-21 business days
Everywhere else: 10-24 business days
Coupon codes:
Only one coupon code allowed per order.
Customs and import taxes
Shipping costs do not include any import & customs duties, taxes, or VAT that may apply, and are determined by your country's policies. We are not responsible for delays due to customs.
Cancellations
Orders may be cancelled within 24 hours, as long as it has not been shipped. We cannot combine orders. 
Returns and Exchanges
Non-custom items may be returned or exchanged within 1-3 days of the delivery of your package. Items must be in original packaging, unused and unwashed. Buyer will be responsible for all associated shipping costs. The original shipping cost will be taken out of the refund. 
Because custom items are made-to-order, returns or exchanges on custom items are not allowed. 
Double check your print choices to avoid custom order mistakes! 
Please contact us here with your order number to get the process started for any cancellations, returns or exchanges: customerservice@marleysmonsters.com
Damaged items

Damages must be reported within 48 hours of package delivery to customerservice@marleysmonsters.com 

Please provide your order number and photos including; interior AND exterior packaging, shipping label and damaged goods to customerservice@marleysmonsters.com and we will try to resolve the issue.